Privacy Policy

Effective Date: 02/12/2025

This Privacy Policy describes how livityandthecreativei ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, make a purchase from, or use our website (the "Site") at https://livityandthecreativei.com.au

1. Information We Collect

We collect various types of information from and about you, including information that may personally identify you.

A. Information You Provide to Us

When you interact with our Site, you may provide us with the following personal information:

  • Order Information: When you make a purchase, we collect your name, billing address, shipping address, email address, phone number, and payment information (like credit card details, although this is processed securely by our payment processor and not stored by us).

  • Account Information: If you create an account, we collect your name, email address, and a password.

  • Communication Information: Information you provide when contacting us, such as through email or contact forms.

B. Information Collected Automatically

When you access the Site, we automatically collect certain information about your device and your activity. This includes:

  • Device Information: Information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

  • Usage Information: Information about how you interact with the Site, including the individual web pages or products (Jewelry, Hats, Antique Dolls) you view, what websites or search terms referred you to the Site, and information about how you navigate within the Site.

We collect this information using the following technologies:

  • Cookies: Data files placed on your device or computer that often include an anonymous unique identifier. (See Section 5).

  • Log files: Track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

2. How We Use Your Personal Information

We use the information we collect to:

  • Fulfill Orders: Process your transactions, ship your items (Jewelry, Hats, Antique Dolls), and provide you with order confirmations and invoices.

  • Communicate with You: Respond to your inquiries, send you service messages, and provide customer support.

  • Improve Our Site: Analyze how customers browse and interact with the Site to improve our product offerings and overall user experience.

  • Marketing & Advertising: Provide you with targeted advertisements or marketing communications we believe may be of interest to you, in accordance with your preferences.

  • Prevent Fraud: Screen our orders for potential risk or fraud.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example:

  • Service Providers: We use external services (like Shopify, PayPal, Stripe) to power our online store and process payments.

  • Shipping Companies: We share shipping addresses with carriers (like USPS, FedEx) to deliver your purchased Jewelry, Hats, or Antique Dolls.

  • Analytics Providers: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: [Link to Google's Privacy Policy].

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Cookies

We use cookies to enhance your experience on our Site. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Site.

6. Your Rights

Depending on your location, you may have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

7. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children under 18. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

8. Changes to this Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on the Site with a revised "Effective Date."

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at livityandthecreativei@gmail.com